Skip to main content

Frequently Asked Questions

General

Do you Direct Bill?

I am able to direct bill to most benefit providers in Alberta.

Sunlife, Alberta BlueCross, Manulife, Canada Life, Green Shield, ect. (Full list in Direct Billings tab)

When should I arrive for my appointment?

Typically between 5-15min early.

This will help with a stress free arrival.

If you’re worried about waiting for your appointment time more often than not we can start your massage early.

What is parking like?

City of Edmonton paid street parking on 115th Ave. ($1/hr) 
Free street parking on 106th Ave. (availability depending)

Can you travel to my home?

No.

I am currently only allowed to treat clients in person at the Golden Ratio clinic due to business licensing and insurance regulation.

Massage

Do I remove all of my clothing?

Massage is based on consent and comfortability.

 

While it is common for people to undress to their underwear or completely you do not have to remove any clothing that you do not want to.

Certain massage techniques are more effective with access to the muscle but treatment is still possible over top clothing.

Should I remain silent during my massage?

Whether you would like to talk or not is completely up to you. Don’t feel pressure to remain silent, to uphold a conversation or feel anxiety with asking for a silent treatment as both silent and talkative massages are common.

Should I trim/shave body hair?

There is no need to groom any body hair before your treatment, regardless of gender.

We understand this can be a barrier for some.

Golden Ratio’s goal is to provide a safe and judgment free space for a helpful treatment.

Support

I lost my receipt, can I get a copy of it?

All receipts are available for to print/download in your JaneApp profile.