Skip to main content

Cancelation Policy

24 hours notice is required for any cancellations or changes to your appointment. When an appointment is booked, that time is put aside for you and missed appointments prevent the accommodation of others.
Clients who provide less than 24 hours notice, or no show their appointment will be charged a Cancellation Fee of 50% of the cost of treatment.

This amount will need to be paid in full before any future treatments.
Missed appointment fees are not eligible for direct billing.

eClaims.pdf (1500 x 1000 px)

Benefits Policy

While we do offer direct billing please understand that the RMT does not have access to see what is covered under your plan and you are responsible for any fee's not covered by your benefits provider.

A reminder that cancellation fee's cant be claimed under your massage benefits.

Harassment Policy

Understand that Golden Ratio is a clinic that takes the safety of their RMTs very seriously.

There is ZERO tolerance for any kind of harassment at the clinic.

Any inappropriate behaviour towards the RMT will end treatment instantly and permanently.

A report to the police will be made if necessary 

Draping Policy

Understand that undraped massage (a massage that does not maintain coverage of the clients breasts, genitalia and gluteal cleft at all times) from a RMT is illegal in Canada and should not ask for such.